Monitoring & response
Real people, ready to listen
Our monitoring service is there around the clock to answer alerts calmly and help coordinate the right support.
What happens when an alert comes in
The alert is received
Your device signals the monitoring service and your account details are brought up.
A conversation begins
A response professional speaks with you to understand what's going on and how you're feeling.
Next steps are arranged
The team follows your preferences — contacting family, a neighbor, or emergency services as appropriate.
Information that may help the team
Keeping your profile up to date helps the team support you. You might share:
- Emergency contacts and their phone numbers
- How to access your home, such as a key holder
- Any information you choose to share about health needs
- Your preferred hospital or doctor, if any
- Communication preferences, such as hearing needs
Keeping families informed
With your permission, the team can contact the people on your list when you need help. Customers decide who is on their contact list and can update it at any time by calling customer support.
Common questions
Is the service available at night and on weekends?
The service is intended to be available 24 hours a day, every day. Specific service details will be confirmed in your agreement.
What if I press the button by accident?
Just let the team member know you’re okay. Accidental presses happen and there’s no need to worry.
What if I can't speak?
The team will follow the procedures set up for your account, which may include contacting your listed contacts or emergency services.
How quickly will someone answer?
Pricing depends on the devices and service you choose. Request a quote and we will explain any setup, equipment, and recurring charges clearly.
How do I speak with the team?
Response times can vary. Please ask our team about service standards for your plan.
Let's find the right protection for you.
Tell us a little about your needs and our team will help you compare options.