How it works
Simple steps from setup to support
Here’s what to expect — from choosing a device to the moment you press the button.
01
Choose a suitable device
Talk with our team about your routine, home, and comfort preferences. We’ll explain the at-home and mobile options so you can decide what fits.
02
Set up and test
Follow the included setup guidance, then arrange a test alert with our support team to make sure everything is working as expected.
03
Activate an alert
When you need help, press the button on your device. Keep your device with you or within reach so you can use it when needed.
04
Speak with the response team
A response professional will answer and talk with you to understand the situation. If you can’t speak, they will follow the procedures agreed with you.
05
Coordinate assistance
Depending on what’s needed, the team can help contact a family member, neighbor, or emergency services.
06
Ongoing customer support
Our customer team is available for questions about your device, account, contacts, and billing.
Alert buttons vs. automatic detection
The devices shown on this site are press-to-call alert buttons: they send an alert when you press them.
Some systems on the market offer features that try to detect certain events automatically. Unless confirmed for a specific device, please don’t rely on any device to detect an emergency on its own.
Let's find the right protection for you.
Tell us a little about your needs and our team will help you compare options.