Topics:

Day 1 – Process basics

What is a process?

• Process definitions
• Process vs. function
• The elements of a process

Why is process important?

• Process and compliance
• How organizations are defined by their processes
• The impact of process on organizations
• Customer service impacts
• Financial impacts
• Innovation impacts

Good versus poor process design

• Objectives of process
• Elements of good process design
• Identifying poor processes design
• Handoffs
• Impact of bad process design

Process analysis

• Value added, non-value added and waste
• Process measures
• Cycle Time
• Quality
• Cost

Process Improvement

• Traditional approaches
• Reengineering
• Six Sigma
• Lean
• Total Quality Management

Day 2 – Process Modeling

Introduction to modeling

• What is a model
• Why model
• The use of models in process redesign and improvement
• The use of models in project planning
• The use of models to describe system requirements
• Basic modeling techniques & guidelines

Process hierarchy

• Identifying and organizing your business processes
• How to develop a process hierarchy diagram
• Using the process hierarchy to describe your organization
• Using the process hierarchy for project planning and process improvement initiatives

Business process modeling

• Process mapping vs. process modeling
• Flow chart modeling
• Developing UML activity diagrams
• Introduction to modeling with Business Process Modeling Notation (BPMN)

Guidelines for process modeling

• Common mistakes
• As-is vs. to-be
• Agile approach
• Stakeholder involvement
• Modeling for purpose
• Appropriate levels of detail

Day 3 – Process Measurement and Data Modeling

The context flow diagram

• How to develop the context flow diagram
• Using the context flow diagram to identify stakeholders, process inputs and outputs
• Using the context flow diagram for project planning and process improvement initiatives

Introduction to data modeling

• Using models to describe information used in process
• The entity relationship diagram (ERD)
• The data flow diagram (DFD)

Day 4 – Process Measurement and Architecture

Introduction to data modeling (continued)

• CRUD models
• Document class models

Process Architecture

• What is enterprise architecture?
• What value does an enterprise architecture provide?
• How does process fit into enterprise architecture?
• The Zachman Framework
• The Federal Enterprise Architecture Framework
• Other enterprise architectures and frameworks

Process metrics

• Why measure process
• The principles of process metrics
• Developing process metrics
• Types of process metrics
• Capturing process metrics
• Using process metrics

Business Process Management (BPM)

• What is business process management?
• How does BPM fit into enterprise architecture?
• BPM tools and technologies
• Process analysis, simulation and design
• Business activity monitoring (BAM)
• Corporate Performance Measurement (CPM) and Business Intelligence (BI)

Day 5 – Organization and change management

Organizing around process

• Governance structure for process design
• The role of the leader
• The role of the process owner
• The role of the process design team

Agile delivery

• Traditional plan driven waterfall methods
• Applying good process design to project delivery
• An agile approach

Change management

• What is change management?
• What are the goals of change management?
• How does process change affect people?
• Why do people resist change?
• Rethinking resistance
• Aligning change management with project management
• Traditional approaches to dealing with change
• The ADKAR® model
• Change management best practices
• Communicating change
• Preparing for change
• Managing change
• Reinforcing change
• Keys for successful change management

Learning objectives

• Develop an understanding of what a process is and why process is important
• Understand how process improvement drives value to your organization
• Enhance your ability to analyze and recognize good vs. bad process design
• Learn to identify and utilize the proper tools and techniques in designing process
• Understand how project delivery and process improvement are related
• Learn how to use process techniques in project planning and delivery
• Develop an understanding of process modeling, and how to visually communicate your business process
• Learn how to use process models as technical requirements for software delivery projects
• Understand the value of enterprise architecture, and how process fits within that architecture
• Learn the importance of process measurement
• Understand how to use the proper tools and techniques to measure process for continuous improvement
• Get an overview of enabling business process management (BPM) and related technologies
• Learn how to use the skills developed in this class on BPM projects
• Understand the impact of process on the organization, and how to properly organize for process
• Understand the importance of using an agile approach to process improvement projects
• Understand the impact of process change on the organization, and why people resist change
• Learn about tools and techniques to help your organization manage change for successful adoption